How can I apply for after-sales service for my product?

How does the after-sales service process work?

To initiate the after-sales service process, please contact us via email and provide relevant photos or videos if you encounter any issues with the product due to material or design defects. Additionally, inform us of the purchase date, total quantity purchased, and the quantity of defective items. Based on the information provided, we will arrange for replacement goods accordingly. Nuevo Products Development Co., Ltd. reserves the right to retrieve the defective products if necessary. In some cases, we may request the defective items in your possession for product analysis and evaluation. Nuevo Products Development Co., Ltd. retains the right and obligation to provide relevant compensation if deemed appropriate.