Nuevo Auto Repair Tools-FAQs

Question 1

Why should I purchase automotive repair tools from Nuevo Products Development Co., Ltd.?

Accepted Answer

Helping customers choose the most suitable products Due to the unique environment and educational level in early Taiwan, many factories lacked foreign language capabilities to undertake overseas orders. As a result, numerous manufacturers relied on export traders to sell their products worldwide. This has led to the current situation where many automotive repair tool suppliers found through online searches are traders without manufacturing capabilities. Helping customers choose quality products Even though it is made in Taiwan, there are both good and bad qualities, high and low prices, manufacturers with reliable lead times and manufacturers with challenging lead time (not easy control). Therefore, we are here to oversee and provide relevant advice and services to our customers, ensuring good quality, reasonable prices, and stable lead times. Helping customers purchase products from different categories Since there are approximately close to 10,000 types of automotive tools, encompassing all vehicles in the market, it is not possible for only 1-2 manufacturers to produce them all. In Taiwan, there are hundreds of manufacturers producing related automotive repair tool products. At this point, traders can play the best role in placing orders on behalf of customers, ensuring quality control and lead time management. Most manufacturers prefer cash payment methods In international trade, there are many risks involved, so general traders often discuss the most suitable payment methods with their customers. However, many manufacturers in Taiwan are unwilling to bear such risks, and therefore prefer cash payment as their typical payment method. Additionally, the fluctuation of exchange rates also discourages many manufacturers from taking on these risks, as they already have to bear the risks associated with the fluctuation of raw material prices. We provide the best after-sales service!! In the manufacturing process, there will inevitably be products of poor quality or deviations from specifications due to communication issues. Moreover, most manufacturers lack experience in directly handling international orders. As a result, there can be various problems arising from poor communication after the products are sold. By purchasing products directly from us, customers can avoid many of these troubles and issues. Especially when dealing with multiple suppliers, effective communication and problem-solving abilities between customers and manufacturers become crucial! If you want to learn more, please contact us!! Contact Us

Question 2

What language do we typically use to communicate with customers?

Accepted Answer

What language do your sales representatives typically use for communication? We typically communicate with customers using English. However, being Taiwanese, our native languages are Mandarin Chinese and Taiwanese Hokkien. If you don't speak, understand, or write English, how can you communicate with us? Due to advancements in technology, there are many translation software available that you can use. You can also communicate with us in your native language through email. Please try to communicate with us immediately, don't hesitate! Contact Us

Question 3

Which languages does the official website of Nuevo-Auto-Tools offer for browsing services?

Accepted Answer

How can I browse the Nuevo-Auto-Tools website if I don't understand English? Our official website offers translations in 10 languages for the convenience of our customers: English, German, French, Portuguese, Spanish, Italian, Japanese, Russian, Arabic, and Korean. What if the language I need is not included in the translation services? Please contact us via email, we will immediately answer all your questions! Contact Us

Question 4

How should I contact you if I have a need for other special tools?

Accepted Answer

What should I do if I have a specific request for special automotive repair tools? Some vehicle manufacturers provide special repair tools, such as Mercedes, BMW, Audi or VW, with OEM numbers marked on these tools. We can also offer production services for a variety of items in small quantities. What should I do when I have a need for original manufacturer repair tools? Please contact us via email, providing the relevant OEM number or a photo of the tool, and we will get back to you immediately! Will there be a minimum order quantity requirement? Of course there will be, as we cater to wholesalers or retailers of tools, so there will be a requirement for order quantity! Will there be other mass production requirements? We will determine the method of processing for production based on the information provided by the customer. So, depending on the material, function, and surface treatment of the product, there will be different mass production requirements. Please contact us via email! Contact Us

Question 5

Does Nuevo-Auto-Tools offer OEM services for their products?

Accepted Answer

What is OEM? OEM stands for "Original Equipment Manufacturer." This term refers to a company that produces parts and equipment that may be marketed by another manufacturer. What kind of OEM services can we provide? As a supplier of automotive repair tools, Nuevo-Auto-Tools can certainly provide OEM services. This includes company logos, product materials, surface treatments, and packaging methods. We can produce according to the specifications requested by the customer. Is there a minimum order quantity requirement for OEM product services? Yes, there is. We will confirm the minimum order quantity and product delivery date with the manufacturer according to the customer's product requirements! What should I do if I can't meet the minimum order quantity requirement for OEM services? This is negotiable. We hope all customers can find a highly cooperative supplier, especially like Nuevo-Auto-Tools. We will strive to meet the wishes and requirements of our customers. So don't hesitate, email us immediately! Contact Us

Question 6

Does Nuevo-Auto-Tools provide ODM services for their products?

Accepted Answer

What is ODM? ODM stands for Original Design Manufacturer. In this model, manufacturers are responsible for designing and manufacturing products based on customer requirements and specifications, and selling them under the customer's brand. ODM manufacturers typically have independent design and manufacturing capabilities and can provide integrated solutions. Does Nuevo-Auto-Tools have the capability for ODM? As you can see on our website's homepage, we have three proprietary products that have been developed and designed, acquiring patents in Taiwan, the United States, the European Union, and mainland China. We enjoy discussing with customers the improvements needed for products available on the market, or even making design enhancements by Mr. Andy himself, such as the appearance and functionality, to make them stand out from other products on the market! Can Nuevo-Auto-Tools manufacture products with design improvements if I have such products? Certainly! To protect commercial secrets and product development information provided by customers, we will further sign a confidentiality agreement. After mass production, the exclusive sales rights will be granted to our customers. Who bears the expenses incurred during the development process? The expenses incurred during the development process can be discussed further between us and the customer. This will involve issues such as who takes the lead in selling the product or joint sales, as well as the related tooling costs for production, which will require further discussion with the customer. Can I have exclusive sales rights for Nuevo's design products? Absolutely! If you are interested in our products and designs, please feel free to email us to discuss further! Contact Us

Question 7

How can I obtain a product quotation?

Accepted Answer

How can I inquire about the price of the product? On the official website of Nuevo-Auto-Repair-Tools, each product page has an "+ Add Inquiry(0)" button. While browsing our website, you can click the button for the product you want to inquire about and then return to the product page to continue selecting other products. Each time you click that button, a form will appear below to fill in the necessary information. Once you have finished selecting all the products, you can fill in the relevant information and send the inquiry email. If the product I am looking for is not listed on the official website, how can I get in touch? You can send your inquiries or relevant files to: service@nuevo-auto-tools.com or service@straightening-can.com Contact Us

Question 8

How long do I have to wait to obtain a product quotation?

Accepted Answer

How much time does it take to complete a quotation? When we receive your inquiry email, we will create a file with your contact information and carefully review the products you inquired about. After confirming the latest unit prices, we will provide you with a quotation via email. Generally, this process takes approximately 3-7 business days. Do you need a product quotation? Contact us now to get the best price! Contact Us

Question 9

What information do I need to provide when requesting a quotation?

Accepted Answer

Company or individual contact information: You must provide your name, company name, country, address, contact phone number, email address, and other required information. Can individuals also inquire about pricing? Yes, they can! However, individuals must be able to accept unit prices and minimum order quantities (MOQ) since our main customers are importers, wholesalers, or retailers. Is it necessary to clearly indicate the company's business model? Yes, it is crucially important! This information will impact the pricing, as we need to differentiate prices accordingly. Of course, prices can be discussed. If we understand your company, its competition, and other factors, we can provide you with surprisingly competitive pricing! Looking for "surprisingly competitive pricing"? Press the keys on your keyboard and contact us now! Contact Us

Question 10

Can I have samples for quality testing?

Accepted Answer

Can you supply samples? Yes, we can! After you confirm the quotation, we can provide samples for you to test the quality and check the packaging, among other things. What is the quantity of samples provided? Usually, we provide 1 piece per item as a sample. If you need more, please feel free to discuss it with us via email! Do I need to pay for the samples? Yes, samples are chargeable based on the quoted price. For example, if the quotation is 1 piece/USD 10.0, then the sample fee would be USD 10.0. Do I need to pay for the shipping fee? Yes, you are responsible for the shipping fee. However, if you have a relevant courier account, we can use your account for shipping and charge it to your account. Can the sample fee be refunded? Yes, it can! When you confirm the sample quality and packaging and place an official order, we will proactively refund the sample fee on the order. Do you need sample confirmation for quality assurance? Contact us now for immediate assistance! Contact Us